Refund policy

Our Promise

At PawPyaar, we want you and your furry family member to be completely happy with every purchase. If something goes wrong, we are here to make it right — quickly and without any hassle.

1. Return Eligibility

You can request a return within 7 days of delivery if:

✅ The product arrived damaged or broken ✅ You received a wrong product ✅ The product is defective or not working ✅ The product is significantly different from the description

Returns will NOT be accepted if:

❌ The product has been used ❌ Original packaging is missing or damaged ❌ Return request is made after 7 days of delivery ❌ Product was purchased during a clearance or final sale

2. How to Request a Return

Step 1: Email us at hellopawpyaar@gmail.com Subject line: "Return Request — Order #[your order number]"

Step 2: Include the following in your email:

Your full name
Order number
Reason for return
Clear photos or video of the product

Step 3: Our team will review your request within 24-48 hours and send you return instructions.

Step 4: Pack the product securely in original packaging and ship it to our address.

3. Refund Process

Once we receive and inspect the returned product:

Refund Type	Timeline
Original payment method	5-7 business days
Store credit	Within 24 hours
COD orders (bank transfer)	5-7 business days

Note: Refund timeline may vary depending on your bank or payment provider.

4. Refund Methods

Payment Method	Refund To
UPI / Net Banking	Original account
Credit/Debit Card	Original card
COD	Bank account transfer
Store Credit	PawPyaar wallet

5. Shipping Charges for Returns

If the return is due to our error (wrong/damaged/defective product) → We will bear the return shipping cost ✅
If the return is due to change of mind → Customer bears the shipping cost

6. Exchange Policy

We offer free exchanges for:

Wrong size received
Defective product
damaged product

To request an exchange, follow the same process as a return request and mention "Exchange" in the subject line.

7. Cancellation Policy

Before Dispatch:

Orders can be canceled within 12 hours of placing the order
Email us immediately at hellopawpyaar@gmail.com
Full refund will be processed within 5-7 business days

After Dispatch:

Orders cannot be canceled once dispatched
You can initiate a return after delivery

8. Non-Returnable Items

The following items cannot be returned due to hygiene and safety reasons:

❌ Opened food or treats ❌ Grooming products that have been used ❌ Customized or personalized products ❌ Items marked as "Final Sale"

9. Damaged in Transit

If your order arrives damaged:

Take clear photos/video immediately upon opening
Email us within 48 hours of delivery
We will send a replacement or full refund — no questions asked ✅

10. Contact Us

For any refund or return related queries:

📧 Email: hellopawpyaar@gmail.com 💬 WhatsApp: [Your number] ⏰ Response Time: Within 24 hours 🕐 Working Hours: Monday to Saturday, 10 AM – 6 PM IST

11. Changes to This Policy

PawPyaar reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.